Order a card reader for Business Internet Banking
In Business Internet Banking, card readers can be used to:
- Log in
- Add new recipients
- Make payments
- Set up standing orders
There are different ways you can order an extra or replacement card reader.
Please note: there’s a limit of two additional card readers per customer.
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There are two ways to request a replacement card reader in Business Internet Banking.
Request via Chat
- Log in to Business Internet Banking.
- Select ‘Chat now’.
- Type ‘Order card reader’.
- We’ll send your new card reader in the post.
Order from the admin hub
- Log in to Business Internet Banking.
- Select ‘Admin’ then ‘Your business’ tab.
- Under ‘Services and requests’ select ‘Another card reader’.
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If you are registered onto our App, you can message us in the app to order a replacement card reader.
- In the app, go to ‘Support’ and then ‘Message us’.
- Ask the assistant to 'Order a new card reader’.
- We’ll send your new card reader in the post.
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You can order a replacement card reader by calling us on 0345 300 0268.
We’re open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm. This excludes bank holidays.
If you’re outside the UK call +44 131 549 8724.
1. Access the Business Internet Banking login page.
2. Before you log in, select ‘Chat now’ at the right side of your screen.
3. Type ‘Order card reader’.
4. We’ll send your new card reader in the post.
Still need help?
Call us on 0345 300 0268.
Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am – 2pm. This excludes bank holidays.