Order a card reader for Business Internet Banking

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Business Internet Banking

It's easy in the app

If you use our app, you can order a replacement card reader using chat.

  1. Go to 'Support' and select 'Message us'.
  2. Type 'Order a new card reader'.
  3. Follow the steps to place your request.

We’ll send your new card reader by post.

More on the app

It's easy in the app

If you are registered onto our App, you can message us in the app to order a replacement card reader.

  1. In the app, go to ‘Support’ and then ‘Message us’.
  2. Ask the assistant to 'Order a new card reader’.
  3. We’ll send your new card reader in the post.

Not registered for the app?

Not registered for the app?

Get started

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Business Internet Banking

Business Internet Banking guidance

To order a card reader using Business Internet Banking, you’ll need to log in. Log in to Business Internet Banking

 

If you see the new look, use these steps

Request via Chat

  1. Select ‘Chat now’.
  2. Type ‘Order card reader’.

We’ll send your new card reader in the post.

Order from Manage your business hub

  1. Select 'Manage your business’ then ‘Your business’ tab.
  2. Under ‘Services and requests’ select ‘Another card reader’.
 

If you don’t see the new look, use these steps

Request via Chat

  1. Select ‘Chat now’.
  2. Type ‘Order card reader’.

We’ll send your new card reader in the post.

Order from the Admin hub

  1. Select ‘Admin’ then ‘Your business’ tab.
  2. Under ‘Services and requests’ select ‘Another card reader’.

Business Internet Banking guidance

To order a card reader using Business Internet Banking, you’ll need to log in. Log in to Business Internet Banking

If you see the new look, use these steps.

Request via Chat

  1. Select ‘Chat now’.
  2. Type ‘Order card reader’.

We’ll send your new card reader in the post.

Order from Manage your business hub

  1. Select 'Manage your business’ then ‘Your business’ tab.
  2. Under ‘Services and requests’ select ‘Another card reader’.
     

If you don't see the new look, use these steps.

Request via Chat

  1. Select ‘Chat now’.
  2. Type ‘Order card reader’.

We’ll send your new card reader in the post.

Order from the Admin hub

  1. Select ‘Admin’ then ‘Your business’ tab.
  2. Under ‘Services and requests’ select ‘Another card reader’.
     

Frequently asked questions

  • In Business Internet Banking, card readers can be used to:

    • Log in
    • Add new recipients
    • Make payments
    • Set up standing orders 

    Please note: there’s a limit of two additional card readers per customer.

  • Your batteries might need replacing.

    If you see a ‘Battery Low’ warning message on the card reader display, the batteries will need replacing.

    To replace the batteries, you’ll need 4 x LR44 1.5v batteries and a small screwdriver. Remove the screw at the back of the reader, replace the batteries, and your card reader will be ready to use.

  • Any UK bank card reader should work with your card in the same way. The card reader doesn’t store any personal information about you, so you can use a colleague’s reader if they have one available. 

    As long as you have your unique card and PIN, you’ll be able to generate passcodes.

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