Order replacement Business Internet Banking authentication card

You can use your authentication card to log in, add recipients and make payments. 

Here’s how to order a new authentication card.

To order a replacement authentication card, you’ll need to log in. Log in to Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.

 

If you see the new look, use these steps

  1. Select 'More' underneath the relevant account.
  2. Select 'Manage this account', then 'Request replacement card'.
 

If you don’t see the new look, use these steps

  1. Select 'More actions'. 
  2. Select 'Account services', then 'Request replacement card'.

To order a replacement authentication card, you’ll need to log in. Log in to Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.

If you see the new look, use these steps.

  1. Select 'More' underneath the relevant account.
  2. Select 'Manage this account', then 'Request replacement card'.

 

If you don't see the new look, use these steps.

  1. Select 'More actions'. 
  2. Select 'Account services', then 'Request replacement card'.

 

Frequently asked questions

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