Order replacement Business Internet Banking authentication card

You can use your authentication card to log in, add recipients and make payments.

Here’s how to order a new authentication card.

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Business Internet Banking

Chat in the app

  1. In the app, go to ‘Support’ and then ‘Message us’. 
  2. Ask the assistant to 'Order a replacement authentication card’.

You’ll receive your replacement card in 5-7 working days.

More on the app

  • If you have a new PIN as well:

    When your replacement authentication card arrives, it’s best to activate it at a Bank of Scotland or Lloyds Bank Cashpoint©.

    1. Put your card in and enter your new PIN.
    2. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

     

    If you are using the same PIN as before:

    You don’t need to activate your replacement authentication card as you can use it with the same PIN as before.

Chat in the app

  1. In the app, go to ‘Support’ and then ‘Message us’. 
  2. Ask the assistant to 'Order a replacement authentication card’.

You’ll receive your replacement card in 5-7 working days.

Not registered for the app?

Not registered for the app?

Get started

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Business Internet Banking

  • If you have a new PIN as well:

    When your replacement authentication card arrives, it’s best to activate it at a Bank of Scotland or Lloyds Bank Cashpoint©.

    1. Put your card in and enter your new PIN.
    2. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

     

    If you are using the same PIN as before:

    You don’t need to activate your replacement authentication card as you can use it with the same PIN as before.

Business Internet Banking guidance

To order a replacement authentication card, you’ll need to log in. Log in to Business Internet Banking

 

If you see the new look, use these steps

  1. Select 'More' underneath the relevant account.
  2. Select 'Manage this account', then 'Request replacement card'.
 

If you don’t see the new look, use these steps

  1. Select 'More actions'. 
  2. Select 'Account services', then 'Request replacement card'.

Business Internet Banking guidance

To order a replacement authentication card, you’ll need to log in. Log in to Business Internet Banking

If you see the new look, use these steps.

  1. Select 'More' underneath the relevant account.
  2. Select 'Manage this account', then 'Request replacement card'.

If you don't see the new look, use these steps.

  1. Select 'More actions'. 
  2. Select 'Account services', then 'Request replacement card'.

Frequently asked questions

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