What you can do at the Post Office®
Not near a Bank of Scotland branch? Banking services may be available at Post Office® branches nationwide however restrictions may apply.
New Instructions for Cash Exchange:
- You can now exchange your cash for coins using the Change Giving Service at the Post Office®.
- The Post Office® will need a cheque book or personalised paying-in slip to do this for you. Please ask your Post Office® if there are any specific limits in place for the change giving service.
- If you need small change regularly, then you’ll need to register to ensure a guaranteed service every time. You can register at an assigned Post Office® or at any Bank of Scotland branch.
Paying in cash and cheques
Paying in cash
- You can pay in both notes and coins at a Post Office® counter.
- Different types of Post Office® branches have differing maximum cash deposit limits - you should check the limit at the Post Office you intend to use.
Paying in cash using your debit card
- Use your debit card and PIN to pay in cash over the counter.
- The money will appear in your account straight away.
- Up to £4,995 cash in a single deposit.
- Up to £40,000 per month.
Paying in cash using a paying-in slip
- Use a paying-in slip to pay in cash over the counter. You must use your pre-printed paying-in book for this.
- The money will appear in your account when we receive it from the Post Office®. This is usually the next working day.
- Up to £4,995 cash in a single deposit.
Paying-in books can be ordered at a Bank of Scotland branch or over the phone.
Paying in cheques
- Use a paying-in slip and cheque deposit envelope to pay in cheques over the counter. You must use your pre-printed paying-in book for this.
- Cheques paid in this way take an extra working day to reach your account, on top of the normal cheque clearing cycle.
- If you’re paying in cash and cheques at the same time, use a separate paying-in slip for each.
Paying-in books can be ordered in a Bank of Scotland branch or over the phone. The Post Office® will provide cheque deposit envelopes.
Paying in Cheques using the Business Mobile Banking App
You can also pay in cheques up to £5,000 using the ‘cheque imaging’ feature. The app uses your mobile device’s camera to capture images of a cheque and then submit it to us electronically.
For cheques deposited before 10pm on a business day funds will be available in your account by 11:59pm on the next working day (subject to successfully clearing). It's a secure and convenient way to bank with us.
For further information, please visit our mobile cheque imaging page.
Important information
Every Post Office® branch has a cut-off time for paying in cash and cheques using a paying in slip. The information above will apply if you pay them in before that time. If you deposit after the cut-off time an additional working day to processing times where relevant will apply. Please check the cut-off time with the Post Office® you wish to use. If you are paying in cash using a debit card, you can do so during opening hours of the branch you are using.
Coin denominations below £1 - only full coin bags will be accepted per the amounts specified on the bags. £1 and £2 coins will still be accepted in partial bags as long as the denominations are separate. Only £250 of coins will be accepted per transaction.
Services described above are available during opening hours on working days at any branch of the Post Office® within England, Wales, Scotland or Northern Ireland, excluding those in the Channel Islands or the Isle of Man.
Balance Enquiries and Withdrawals
You are able to check your balance and withdraw cash using a Business Debit Card & pin number at Post Office® counters.
- Balance enquiries and withdrawals and require a Business Debit Card and PIN number. You can withdraw up to your ATM limit and these withdrawals are free
- Balance enquiries and withdrawals are instant.
The Post Office® and Post Office® logo are registered trademarks of the Post Office Ltd.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.