• Get in touch

    Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.

  • Existing customers
  • Moving your accounts to us
  • Businesses with a turnover of more than £25m
  • Lost, stolen or misuse reporting
  • Business Banking Customer Review Team
  • Accessible contact options
  • Branch finder
  • Feedback and complaints procedure
  • Help to manage your finances
  • Help with bereavement

Existing customers

  • Save time with Telephone Banking
    Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.

    You can save time by using our automated features to transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 300 0268. If you're calling from abroad or prefer not to use the 0345 number you can call +44 (0)131 5498724.

    Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

    Learn more about our Telephone Banking self service

Moving your accounts to us

  • Call us on 0345 606 0286 Monday to Friday 9am–5pm

    If you are ringing from abroad, call us on +44 1244 624 100

Businesses with a turnover of more than £25m

  • Bank of Scotland Commercial Banking provide a broad range of financial services, from loan facilities and asset finance through to bespoke financial services and solutions, such as cash management, international trade and risk management services.

    Please contact: 0345 604 8129

Lost, stolen or misuse reporting

  • If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, then please let us know as soon as possible.

    Reporting Fraud: If you suspect that any of your Bank of Scotland accounts have been accessed by a third party or that you’ve been the intended victim of a fraud involving your accounts please let us know, even if no loss arose.

    Find out how to report it to us.




    Contact number / address

    Unauthorised payments via Commercial Banking Online.

    Commercial Banking Online Helpdesk

    Suspected fraud or unauthorised payments can be reported 24 Hours a day. For all other enquiries the Helpdesk is available from 7:30 am to 6pm, Monday to Friday, with the exception of bank holidays

    UK: 0808 202 1390
    From abroad: +44 1264 839 415

    Unauthorised payments via Corporate Online.

    Corporate Online Helpdesk

    8 am – 6 pm Monday – Friday

    0345 300 6444

    Out of Hours only:
    UK: 0800 917 7017
    From abroad: +44 207 481 2614

    Other unauthorised payments identified on your account.

    Relationship Manager
    Business Management Team

    Office hours
    7am – 8 pm Monday – Friday / 9 am – 2 pm Saturday

    Usual contact number.
    0345 300 0268

    Fraudulent e-mails purporting to come from the bank

    Email scams



    Lost, Stolen, Misused Business:

    • Cashpoint Card
    • Debit Card
    • Credit Card
    • Charge Card

    Lost & Stolen Debit Cards
    Lost & Stolen Charge cards


    0800 028 8335
    (From abroad: +44 0131 454 1605)

Business Banking Customer Review Team

  • The Business Banking Customer Review Team use a process to understand your business if your turnover is between £0-£1m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on 0345 901 3133.

    Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.

Accessible contact options

  • We are committed to meeting the needs of all our customers.

    If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0345 606 6114 (lines open 7am–8pm, Monday–Friday and 9am–2pm Saturday).

    For visually impaired customers, we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff.

Branch finder

  • We have made it easy for you to find us. Enter your postcode and we will show you details of Bank of Scotland branches nearest to you.

    Use the branch finder tool

Feedback and complaints procedure

Help to manage your finances

  • We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.

    Learn more about how we can help

    A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

    • Go overdrawn without our agreement.
    • Go over your agreed overdraft limit, especially more than once.
    • Experience large increases or decreases in your business’s turnover.
    • Are trading at a loss.
    • Suddenly lose a key customer or employee
    • Sell a large part of your business.
    • Use a facility for purposes other than those agreed with us.
    • Fail to make a loan repayment.
    • Do not keep to conditions set out in the loan agreement.
    • Do not supply agreed monitoring information on time.
    • Have another creditor bringing a winding-up petition or other legal action against your business.

    We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed. You can also find additional help available here: http://www.moneyadviceservice.co.uk and http://www.bdl.org.uk/

Help with bereavement

  • If you have lost someone in your business or who operated a business account, we are here to help make the process of sorting out the finances as simple and straightforward as possible. Should the worst happen you can rely on us to give you guidance and support when you need it most.

    Help with bereavement