Help & Support
My Business Internet Banking card reader isn’t working
There are two reasons why your card reader might not be working.
- Your card reader is locked
You can unlock your reader by following the steps below. - The batteries need replacing
If the card reader display shows a 'Battery Low' warning message, please replace the batteries.
Remove the screw at the back of the reader with a small screwdriver and replace the 4 x LR44 1.5v batteries. Your card reader will then be ready to use.
Frequently asked questions
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You may need to complete some extra steps before you can use your new Authentication card.
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If you’re still having problems, please call the Internet Banking Helpdesk on 0345 300 2924
Lines are open 7am to 10pm Mon – Fri and 8am – 6pm Sat and Sun.