Help & Support

My Business Internet Banking card reader isn’t working

There are two reasons why your card reader might not be working.

  1. Your card reader is locked
    You can unlock your reader by following the steps below.
  2. The batteries need replacing
    If the card reader display shows a 'Battery Low' warning message, please replace the batteries.

Remove the screw at the back of the reader with a small screwdriver and replace the 4 x LR44 1.5v batteries. Your card reader will then be ready to use.

Need to use the card reader right now?

Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.

You can order an additional card reader for Business Internet Banking. There may be a charge for this.

Online

How to unlock your card reader

  1. Go to the Business Internet Banking login page.
  2. Select Having trouble with your card reader? link.
  3. Follow the steps and make a note of the reference number provided.
  4. Call the Business Internet Banking Helpdesk on 0345 300 2924. Once you’ve been verified the Helpdesk will unlock your card reader.

In branch

You can unlock your card reader at any branch. You'll be taken through some security questions so that we can verify your identity. 

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