I’ve locked or forgotten my authentication card PIN
Here is how we can help if you can’t access your pin.
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Call us and we'll send you a new one in the post.
We're open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm. This excludes bank holidays.
If you're outside the UK call +44 131 203 3140
If you know your PIN, you can unlock it at any Bank of Scotland or Bank of Scotland Cashpoint© by following these steps.
- Insert your card
- Enter your correct PIN and select ‘Unlock my PIN’ from the options on-screen.