Help & Support

I’ve locked or forgotten my authentication card PIN

If you have locked or forgotten your PIN, you have two options.

I’ve locked my PIN

If you know your PIN, you can unlock it at any Bank of Scotland or Lloyds Bank Cashpoint©. Insert your card, enter your correct PIN and select ‘Unlock my PIN’ from the options on screen.

I’ve forgotten my PIN

Give us a call, and we'll send you a new one in the post.

Call us on: 0345 300 0268.
(+44 131 203 3140 from abroad).
Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

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